Effective Date: July 26, 2025
1. Order Processing and Shipping
Belacio Hair LLC sells premium human hair extensions. All orders are processed and shipped from our facility in Puerto Rico. Upon placing an order and successful payment, you will receive an email confirmation.
- Processing Time: Orders are processed within 1-3 business days.
- Shipping: We ship to Puerto Rico, the mainland United States, and Colombia. All shipments are sent via trusted carriers and include a tracking number, which will be emailed to you once your order has been dispatched.
2. Return Policy
Due to the nature of our products, hygiene is our top priority. We accept returns of items under the following conditions:
- Returns must be initiated within 14 days of receiving your order.
- The hair extensions must be in their original, unopened packaging, with all ties and tags intact. The product must be unworn, unaltered, and in the exact condition it was received.
- To initiate a return, please contact our support team at [email protected] to receive a return authorization. The customer is responsible for return shipping costs.
3. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Original shipping charges are non-refundable.
4. Exchange Policy
We offer exchanges for items that meet the same conditions outlined in our Return Policy (unopened, unworn, and in original packaging). Please contact [email protected] to arrange an exchange for a different product.
5. Cancellation Policy
You may request to cancel your order if it has not yet been shipped. Please contact us immediately at [email protected] with your order number. Once an order has been dispatched, it cannot be canceled and must be processed according to our Return Policy.
6. Customer Support Contact
For any questions or support needs, please reach out to us.
- Email: [email protected]
- Phone: 787-671-7122
7. Legal Compliance
This fulfillment policy is governed by the laws of the Commonwealth of Puerto Rico. By purchasing from our website, clients acknowledge and agree to this policy.